Thank you for choosing WP Wizard. We are committed to providing you with premium GPL WordPress plugins and themes at affordable prices. Please read our refund policy carefully before making a purchase.
Nature of Our Products
All products sold on WP Wizard are digital downloads distributed under the GNU General Public License (GPL). Due to the nature of digital products, all sales are generally considered final once the download has been accessed.
Refund Eligibility
We offer refunds under the following circumstances:
- The product file is corrupted or fails to download despite multiple attempts
- The product delivered is significantly different from what was described on the product page
- A duplicate purchase was made for the same product within the same order session
Refund requests must be submitted within 2 days of your purchase date.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- You have successfully downloaded the product and changed your mind
- The plugin is incompatible with your theme, server, or other third-party software
- You purchased the wrong product by mistake after downloading it
- Issues arising from improper installation or configuration on your end
- The product’s original developer has released an update or licensing change
How to Request a Refund
To submit a refund request, contact our support team within 7 days of purchase with the following details:
- Your order number
- The product name
- A clear description of the issue
- Screenshots or error logs where applicable
We will review your request and respond within 2–3 business days.
Exchanges
We do not offer product exchanges. However, if you purchased the wrong plugin, please contact us and we will do our best to assist you based on the situation.
Processing Time
Approved refunds are processed within 5–7 business days and returned to your original payment method. Processing times may vary depending on your bank or payment provider.
Contact Us
If you have any questions about our Refund Policy, please reach out to our support team: 📧 support@wp-wizard.com
We are here to ensure your experience with WP Wizard is smooth and satisfying.